LogNet 7 Stage Process

The LogNet software platform mirrors your credit management process and can be used to evidence your regulatory compliance - for example it has been used to evidence the Financial Conduct Authority principles of treating customers fairly in the UK.

Each stage of the process can be viewed:

• Instruction
• Allocation
• Monitoring
• Case Review and Closure
• Reporting
• Document Management
• Complaint Management & Reporting

 

 

Secure, private central communication portal

LogNet enables you to view all cases and case notes live on the system, providing a central point of control. Throughout the 7 stage Lognet process, the system records and highlights activity, case outcomes and individual performance levels. It automatically archives the information collected and keeps a full audit trail of the documents and notes relevant to each case.

1) Instruction

- The LogNet user decides to issue the case or cases to their external agent(s)
- The instructions are either entered individually or sent in an electronic format, typically a batch file for entry onto the operating system via an import routine.

The data at this point will appear on the LogNet platform and can be viewed live on the system by both the user and appointed external agent. This enables ongoing actions to continue between the user and case whilst facilitating the agents work to commence without lag or overlap.

2) Allocation

- All appointed agents receive immediate notification of their instructions
- Cases can be allocated according to the criteria specified by the user. Typically this is success, volume, work flow type or time based.                                                               - Each agent receives only the cases allocated to them together with all the relevant case information and documents.

Fast efficient reallocation of an active case
LogNet has the facility to cancel a case allocated to one agent and then re-allocate the same case to the next chosen agent, whilst keepng a full audit trail of the case file documents and notes. This speeds up the re-allocation process and all the administration that is involved.
All documentation gathered from external sources is retained (for example credit checks, tracing results, insurance details) to remain with the case. The key benefits are to stop duplication of work and most importantly to reduce the time to debt or asset recovery.

3) Monitoring

- View all cases, actions and case notes live on the system
LogNet enables users to view all cases and case notes live on the system as they are added. This reduces duplication of communications and minimises misunderstandings, whilst providing an accurate chronological audit trail of the case status, case progress and case notes. Subsequently the user has the answers to any possible questions relevant to a specific case on demand.

Because everyone is working on the same real time platform mistakes and overlaps are largely eliminated. Plus there are other time saving features, such as documentation requests, for example, new V5's keeper checks etc, to reduce time manually applying.

Documents stored on LogNet remain there for as long as specified within the SLA .
Any debt payments made, asset condition reports or proof of delivery reports are documented on the system. This assists in the event of complaints or legal disputes and prevents the loss of vehicles at remarketing sites or delays in reclaiming funds.

4) Case Review and Closure

- All completed cases - positive or negative - are reviewed on LogNet and either re-allocated to another agent, closed or passed for payment.
LogNet automatically enables all completed cases to be categorised. This facilitates a simple cross check between the case outcome and what the agent will be charging, so that a running total of case related costs can be maintained.

5) Reporting

- Tailored to the users specific requirements
Once all the case information is complete and closed within the LogNet case management data fields, detailed reports can be extracted. The reports produced can be tailored to each users specific requirements.

These reports can be added to and modified within the capabilities of the existing system throughout the duration of the users license. Typically users specify a suite of reports around each type of work flow that they instruct. This provides the management information on which they can make better informed commercial decisions.

6) Document Management

- Assisting with regulatory compliance, legal obligations and duty of care
The system has the capability to administer vital certification (for example public liability insurances and data protection) and automatically notifies agents and the users' administrator when these are due for renewal.

7) Complaint Management and Reporting

- Providing you with a safeguard
All complaints are recorded on LogNet providing the user with a visible, timebound process for complaint management. Complaints can be monitored and reports produced to protect the user against bad practice or endemic process failures across all agents.

Expert Help to Enable You to Get the Best Return

As you would expect with such comprehensive online case management software, the induction and initial scoping of you specific requirements is critical to its success. The service level agreement captures the exact details of your requirements and an experienced account manager will help you from the initial consultation through to implementation and ongoing system development.